Return & Refund Policy

Return & Refund Policy

Return & Refund Policy

At 【请替换：店铺名称】, your satisfaction is very important to us. If you are not completely satisfied with your purchase, you may be eligible to return your item under the conditions outlined below.

Return Eligibility

  • Return requests must be made within 30 calendar days from the date your order is delivered.
  • Returned items must be unused, undamaged, and remain in their original condition.
  • Items must include original packaging, labels, and all accessories.
  • Products must be suitable for inspection and resale.
  • Items returned without original components or showing signs of use or damage may not qualify for a refund.

Non-Eligible Returns

The following types of items are generally not eligible for return:

  • Customized or personalized products.
  • Downloadable or digital products.
  • Gift cards or promotional certificates.
  • Clearance or final sale items.
  • Items damaged after delivery due to customer handling.

Refund Processing

Once we receive your returned item, it will be inspected to verify return eligibility. Approved refunds will be issued to the original payment method. Please note that your bank or credit card company may require additional time to process and post the refund to your account.

Delivery Issues

If your order arrives damaged, incomplete, or incorrect, please keep all original packaging and contact us at 【请替换：客服邮箱】 so we can review your request promptly.

Return Shipping Responsibility

Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect due to our error, or where otherwise required by law. Shipping fees are calculated and displayed at checkout for all purchases.

Order Cancellation

Orders may be cancelled within 24 hours of placement. To request a cancellation, please contact us at 【请替换：客服邮箱】 as soon as possible.

Processing & Shipping Times

Your returns will be processed within 2-4 business days of receipt. Standard shipping times for orders typically range from 7 to 15 business days, depending on your location and shipping method.